This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thewatchhub.com.au (the “Site”).

Privacy Policy
This Privacy Policy describes how The Watch Hub (the "Site", "we", "us", or "our") collects, uses, processes, and discloses your personal information when you visit, use our services, or make a purchase from our website.
We operate our online storefront using the Shopify platform. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("the Privacy Act").
1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We collect:
  • Identity and Contact Information: Your name, billing address, shipping address, email address, and phone number.
  • Payment Information: Payment details (including credit card numbers, Shopify Pay, Apple Pay, Google Pay, or PayPal tokens). All payments are processed securely through PCI-DSS compliant third-party payment gateways; we do not store raw credit card details on our servers.
  • Order and Transaction History: Details about products you have viewed, added to your cart, or purchased, as well as discount codes used.
  • Device and Usage Data: Information collected automatically when you access our store, including your IP address, time zone, web browser version, cookie data, search terms, and how you interact with the Site.
2. How We Collect Your Personal Information
We collect personal information in the following ways:
  • Directly from You: When you place an order, create a customer account, sign up for our marketing newsletter, or contact our customer service team.
  • Automatically via Shopify and Tracking Technologies: When you browse our store, Shopify automatically collects device data using "Cookies," log files, web beacons, tags, or pixels. These track your browsing behaviour to keep your shopping cart intact and optimize site performance.
3. Purpose of Collection and Use
We use your personal information to provide our retail services to you, which includes:
  • Fulfilling, processing, and shipping your product orders.
  • Screening our orders for potential risk or fraud (in connection with Shopify’s automated fraud assessment tools).
  • Providing you with order confirmations, invoices, and shipping updates.
  • Responding to your customer service inquiries or requests.
  • Sending you targeted marketing, newsletter updates, and promotional offers (where you have consented to receive them).
4. Disclosure and Sharing of Personal Information
To successfully operate our retail storefront, we share your personal information with trusted third-party service providers who act on our behalf:
  • Shopify: We use Shopify to power our online store. Shopify processes your personal information in accordance with its own privacy standards to ensure our store functions safely.
  • Payment Processors: Such as Shopify Payments, PayPal, or Stripe to securely process transactions.
  • Fulfillment and Shipping Partners: Logistics and postal couriers (e.g., Australia Post, Sendle) to deliver your physical goods.
  • Marketing and Analytics Services: Such as Google Analytics or Meta Pixels to understand how our customers use the Site and to deliver relevant advertising.
We do not sell or rent your personal information to third parties.
5. Cross-Border / Overseas Data Transfers
Because we use Shopify to host our storefront, your personal information may be transferred, stored, and processed outside of Australia, including in Canada, the United States, and Ireland.
By using our website and providing your information, you consent to this overseas transfer. We take reasonable steps to ensure that Shopify protects your data in a manner consistent with the protections offered under the Australian Privacy Principles.
6. Direct Marketing and Opting Out
We may use your personal information to provide you with tailored advertisements or marketing communications we believe may be of interest to you. You can opt out of direct marketing at any time by:
  • Clicking the "Unsubscribe" link at the bottom of any marketing email we send.
  • Adjusting your preferences within your customer account dashboard.
7. Data Security and Retention
Shopify maintains rigorous structural, administrative, and technical protections (including SSL encryption and PCI-DSS compliance) to safeguard your transaction and personal data.
When you place an order through the Site, we will retain your personal information for our records to satisfy tax, legal, and accounting frameworks. We will securely destroy or permanently de-identify your data when it is no longer required.
8. Your Rights: Accessing and Correcting Your Information
Under the APPs, you have the right to request access to the personal information we hold about you, or to ask that we correct inaccurate, incomplete, or out-of-date information.
If you wish to access, correct, amend, or delete any personal information we have about you, please submit a request to our Privacy Officer using the contact details below.
9. Complaints and Contact Information
If you have any questions about our privacy practices, wish to make a complaint about a breach of the APPs, or want to update your details, please contact us:
  • Business Name: The Watch Hub
  • Privacy Officer Email: info@thewatchhub.com.au
  • Mailing Address: 100 George Street, Ground Floor - Suite 460
    Parramatta NSW 2150 Australia
We will review and respond to all complaints within 30 days. If you remain unsatisfied with our response, you have the right to contact the Office of the Australian Information Commission (OAIC) directly at www.oaic.gov.au.