About Us

The Watch Hub is a leading retailer of brand name designer watches for all watch brands listed on our site. We pride ourselves on having one of the most efficient shopping systems available with communication at every stage to inform you of your order status, as well as excellent customer service and a support team who are glad to assist you with any enquiry or problem, should anything arise.

Buy from The Watch Hub with confidence as an official retailer for all listed brands and as such all watches purchased from us are provided with the official manufacturer's warranty.

Reasons why you should trust The Watch Hub with your purchase:

  • 100% genuine watches.  Every item sold by thewatchhub.com.au is a 100% genuine item, supplied to us from the manufacturer directly.  We do not sell second hand or replica watches.

  • We are official retailers for all of our brands. This means all of our stock comes directly from the manufacturer and therefore comes with the correct instructions, packaging and 100% valid guarantee.  As an Australian based company, any purchase is protected by Australian Consumer Law something that is not available with directly imported goods or overseas based purchases.

  • Full refund policy.  If for any reason you are unhappy with your purchase, as long as it is in brand new and unworn condition, you can return it to us for a full refund or exchange within 30 days of delivery.
     
  • Free delivery.  We do not charge anything extra for delivery unlike other sites and the final price on our sites includes the delivery charges. We deliver to most locations across Australia through our logistical partner Australia Post.

  • If it says In Stock, it’s In Stock.  We have a livestock tracking system which means our physical stock is represented accurately on our website, if it’s shown as being in stock on our site that means that we have the item in stock and ready for processing.  In the unlikely event that a watch is not available, we will contact you immediately.
     
  • 100% secure online ordering.  Your credit card details are directly entered on the Shopify Payment Gateway or PayPal Gateway which means that your payment details cannot be intercepted or read by anyone.  Your payment credit card details are not stored with us and are directly logged with our payment processing partners.

Undamentals Pty Ltd (trading as The Watch Hub) is an Australia owned and operated company ABN 64 654 389 867.

We can be contacted via email on info@thewatchhub.com.au and warranty and refund returns can be sent to:

The Watch Hub

Suite 460/29 Smith Street
Parramatta NSW 2150, Australia

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