AUTHENTICITY GUARANTEE

The Watch Hub | Australia is an Authorised Retailer and exclusively supplies new, 100% genuine timepieces. Every purchase is delivered in its official, original branded box and or packaging unless stated.


AUSTRALIAN CONSUMER LAW COMPLIANCE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The voluntary manufacturer warranties and guidelines outlined below are provided in addition to, and do not restrict, limit, or modify, your legal rights and remedies under the Australian Consumer Law.

WARRANTY COVERAGE

Warranty periods are specified on each individual product page and outlined in the about the brand section. Warranties range from a minimum of 1 year up to 5 years depending on the manufacturer. 

Lifetime Warranty Provision: Please note that select Ingersoll and Nordgreen timepieces are eligible for an extended Lifetime Warranty, subject to specific brand guidelines, manufacturer registration, and compliance with their designated terms and conditions.

Please note the following standard policy exclusions across voluntary manufacturer warranties:

  • Wear and Tear Components: Warranty coverage strictly excludes leather and silicon straps, batteries, and buckles. Gradual surface wear to plated finishes, case components, or bracelets is considered standard wear and tear and is not covered.

  • Improper Handling and Accidents: The warranty does not cover physical damage resulting from improper handling, lack of care, accidents, or negligence. This includes scratches, dents, or fractures to the watch case, crystal/glass, bezel, screws, crown/stem, and clasps.

  • Water Damage Limitations: Water damage is strictly excluded unless the timepiece is explicitly marked as water-resistant by the manufacturer. Submerging a timepiece always carries an inherent risk. We strongly advise against swimming with any watch unless it features a minimum water resistance rating of 20ATM (200m) and a secure, screw-in crown.

  • Unauthorised Servicing: The warranty is rendered void in the event of damage caused by third-party intervention, accident, or negligence by individuals other than authorised sales or service agents. Any unauthorised service, modification, or tampering removes product liability for faulty materials or workmanship.

  • Vintage & Pre-Owned Items: All pre-owned vintage watches are sold strictly in 'as-is' condition and are excluded from standard new-product warranty terms.

  • Accessory Exclusions: Warranty coverage is limited strictly to the timepiece itself and explicitly excludes external accessories, including watchwinders and watch display cases.


45-DAY CHANGE OF MIND POLICY

We offer a 45-day return window for customers who change their mind regarding their purchase. To qualify for a full refund or an exchange, returns must comply with the following criteria:

  • The item must be original, completely unworn, and unaltered condition. All original tags, labels, documentation, and protective packaging must be present and undamaged.

  • Postage and Handling: All costs associated with return shipping, postage, and handling for change of mind returns are strictly at the customer's expense. The Watch Hub recommends using a trackable shipping service, as we cannot accept responsibility for items lost or damaged in transit.

  • Customers must use the request a return or contact our support team at info@thewatchhub.com.au to formalise the return request prior to sending the item back.